Independent AI verification

You trust your AI. We verify it.

Your AI talks to your customers around the clock. TrueGuard Labs independently verifies its accuracy, reliability and business impact, so you know exactly what it is telling them.

Get Your AI Health Score → See what we verify →

AI chat auditFAIL

What is your policy for changing or cancelling a booking?

You can cancel or change your booking up to 24 hours before check-in for a full refund.

Finding: the answer contradicts the company’s written policy. Severity: high.

Do you have parking at the hotel?

Yes, we have free underground parking with 200 spaces.

Finding: the assistant invented a facility that is not in the company’s information. Severity: high.

I’d like to speak to a person about a complaint.

I understand. Could you tell me more about your complaint?

Finding: the assistant did not hand over to a human when asked. Severity: medium.

Illustrative examples

TrueGuard Health Score™56/100CriticalExample

IndependentWe verify AI, we don’t build it

Evidence-basedDocumented findings

Up to 50 scenariosRealistic customer tests

24-hour replyA fast, human response

The hidden problem

Most AI assistants fail silently.

Customers rarely tell you. They simply leave. Without independent verification, you have no idea what your AI is really telling your customers.

✕Without verification

Losing leads by failing to capture enquiries
Inventing information that doesn’t exist
Mishandling bookings and reservations
Frustrating customers with circular responses
Failing to escalate to a human when needed
Contradicting your own company policies

✓With TrueGuard Labs

You know what your AI actually tells customers
Every issue documented with evidence
Severity-rated findings you can act on
Fixes re-verified after you correct them
A clear score you can track over time

What we verify

Ten categories of AI behaviour, checked from the perspective of a real customer.

Accuracy

Factual correctness of responses

Tone & Empathy

Customer experience quality

Booking Handling

Reservation and scheduling

Escalation

Human handover triggers

Multilingual

Cross-language consistency

Data Privacy

Personal information handling

Policy Compliance

Alignment with company rules

Edge Cases

Unusual or adversarial inputs

Lead Capture

Enquiry conversion ability

Performance

Response speed and availability

Verified findings

Real issues documented during independent verification. Names and details are anonymised.

Lost booking enquiry

HIGH SEVERITY

I’d like to book a double room for 15–18 March.

Great choice! Our double rooms are very popular. Is there anything else I can help with?

Verified reality: Dates and preference acknowledged but never captured as a lead.

Business impact: Direct revenue loss. Customer books with a competitor.

How it works

Four straightforward stages, from briefing to verified improvement.

Brief us

Tell us how your AI should work: its purpose, policies and expected behaviour.

We verify

We interact with your AI as real customers across dozens of realistic scenarios.

You receive evidence

Detailed findings with documented evidence, transcripts, severity ratings and your TrueGuard Health Score™.

We re-verify

After you make corrections, we verify that the issues are resolved.

TrueGuard Health Score™56 / 100

⚠ Critical

Example

Accuracy62%
Tone & Empathy78%
Booking Handling45%
Escalation30%
Multilingual55%
Data Privacy70%
Policy Compliance58%
Edge Cases40%
Lead Capture35%
Performance85%

75–100 Verified50–74 Needs work0–49 Critical

Health Score

An objective score you can track

Every verification produces a clear, measurable TrueGuard Health Score™. Our proprietary methodology scores your AI across ten critical categories, giving you an objective benchmark for customer-facing AI performance.

Ten categoriesScored from a customer’s point of view

Severity ratingsSo you fix what matters first

Documented evidenceTranscripts behind every finding

Re-verificationWe confirm your fixes worked

Why TrueGuard

Why TrueGuard Labs?

Independent

We don’t build AI systems. We independently verify them.

Evidence-based

Every finding includes documented evidence and real conversation examples.

Business focused

We measure customer experience, commercial impact, compliance and operational risk, not just technical accuracy.

Find out what your AI is really telling your customers

Tell us about your assistant. We reply within 24 hours.

Get Your AI Health Score →

Contact

Get your TrueGuard Health Score™

Tell us about your AI assistant and we’ll get back to you within 24 hours.

Contact us directly

Emailinfo@trueguardlabs.com
Phone+90 (543) 742 44 33

Chat on WhatsApp

Choose whichever way suits you best.